RULES OF ACCOMMODATION

RULES OF ACCOMMODATION
INN: 230811785273 Saakyan A.S. OGRN: 315230800008681
Dear guests!
    Thank you for choosing the boutique hotel "Mozart"!
    These Rules are developed on the basis of the Federal Laws of the Russian Federation "On Protection of Consumers' Rights", "On the Basics of Tourist Activities", "Rules for the Provision of Hotel Services in the Russian Federation", state standards for tourist and excursion services, other regulatory documents and boutique hotel service standards «MOZART».
   The rules are designed to ensure proper conditions for the comfort and safety of guests, establish the order of residence in the hotel and the rules of fire safety.
 

 Rules of accommodation
    The hotel is intended for temporary residence of citizens for a period agreed with the administration of the complex. After the expiration of the agreed period, the Guest is obliged to release the number at the request of the administration.
Check-in time is 14:00. Check out time is 12 hours local time.
    The complex operates 24 hours a day.
 
Booking of the room is carried out by sending to the hotel application:
A) from the Hotel's website;
B) by e-mail at 89910909@mail.ru;
 C) by phone: +7 (988) 181-87-18;
D) directly at the hotel at the reception desk.
 
  • Settlement (settling) in the hotel of citizens is carried out upon presentation of their passport, military ID or other identity document when the Guest agrees with the current rules of the complex.
  • Payment is made in rubles, in cash, by wire transfer through a booking agreement or using credit cards. Check-in at the hotel is made only after the guest makes payment for the entire estimated period of stay. The fiscal check and the final invoice for services rendered are issued at the guest's departure.
  • Regardless of the type of settlement, in case of delay in leaving the Guest after the estimated hour for a period of no more than 6 hours, hourly payment is made. If delayed departure for a period of 6 to 12 hours after the estimated hour, the fee is charged for half the day. When leaving after more than 12 hours after the check-out time, payment is made as for a full day.
  • In the event of the Guest's refusal to stay or reduce the period of residence, the administration has the right to withhold the amount of one night's stay from the deposit paid by the Guest or its guarantor.
  • In the event of the Guest's refusal, the written notification of such cancellation must be sent by the Guest to the Hotel by e-mail no later than 72 hours prior to the official check-in time (14:00) of the Guest at the Hotel. In case of violation of this condition, a penalty is charged to the Guest in the amount of the daily cost of accommodation in the room of the type ordered.
  • Bed linen is changed once in two days, towels and toiletries are made once a day. At the request of the Guest and for an additional fee, an extraordinary change of linen can be made.
  • The hotel is not responsible for the operation of city services (emergency shutdown of electrical and thermal energy, water supply).
  • The hotel is not responsible for valuables not transferred to the storage room or in the safe.
   
 The guest is obliged:
  • When leaving the room, close the water taps, windows, turn off the lights, radio, TV, air conditioning;
  • To observe the order of residence established in the boutique hotel "Mozart", to keep cleanliness, silence and public order in the room and complex.
  • Strictly observe the rules of fire safety;
  • Reimburse the damage, in case of loss, damage or damage to the property of the hotel. The damage is assessed on the basis of the "price list for damage to property";
  • To bear responsibility for the actions of invited visitors to their room;
  • Exclude the possibility of infection in the room;
  • In time, and in full, pay for all the additional services provided by the hotel.
    
  •   The hotel does not allow:
  • Leave in the room of unauthorized persons, as well as transfer them a key card from the number;
  • Keep bulky things, flammable materials, weapons, chemical and radioactive substances, mercury;
  • Smoking in the rooms, as well as in the halls and corridors of the hotel. The fine is 2000 rubles;
  • To be in a state of narcotic or strong alcohol intoxication;
  • Use heating appliances, if this is not provided in the hotel room;
  • To disturb the peace of the Guests living in the neighboring rooms.
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Address:
Krasnodar, st. Rashpilevskaya, 257